Until the introduction of VoIP, business phone systems had not changed radically in the recent past. However, now that business organizations have transitioned their phone systems from analog to digital, some laws that were inapplicable to traditional landlines come into force. HIPAA –  legislation that protects the confidentiality and security of medical information – is […]

Impact of HIPAA on Business VoIP

Even at the beginning of this decade, the above question might have appeared laughable, especially in the context of business organizations. Notwithstanding the transition to VoIP and the influx of mobile devices in the workplace, few people thought it would ever be possible to completely get rid of desk phones. Most assumed that the analog […]

Can an Office do away with Deskphones?

VoIP has changed quite a bit from when the technology first arrived on the scene. What started out as a newfangled way to make phone calls through the Internet became a viable alternative for both consumers and businesses. VoIP first took off in the consumer space, as residential households decided to ditch the landline in [...]

Where will VoIP Growth come from Next?


What is Call Whispering?

Call whispering is a feature found in many hosted VoIP services that can be incredibly useful to business customers. It is also referred to as call screening, although it goes well beyond identifying callers based on caller ID. It can serve a variety of purposes and the actual whisper message can be customized according to [...]

Business VoIP – The Industry Cash Cow

In the early days of VoIP, providers saw growth mainly due to the uptake of residential connections among consumers. Businesses were slow to adopt VoIP because of many concerns such as call quality, reliability, uptime, technical support etc. Now that VoIP has matured and the majority of issues solved, growth in business VoIP is outpacing [...]

UC – The Natural Evolution of VoIP

Unified Communications is the latest buzzword within the IT industry, even though different vendors provide their own spin on it. It makes it difficult to pin down what UC does exactly and quite a few people assume that the terms VoIP and UC are interchangeable. Nevertheless the reality is that unified communications does not need [...]

VoIP Benefits: Fact or Fiction?

VoIP has steadily gained traction among enterprises looking to implement more advanced communication features at lower costs. However not every company that has adopted VoIP is able to extract the maximum potential from the new systems. Using the wrong hardware, selecting more expensive plans when there is no need or even choosing an unreliable vendor [...]

Three Big VoIP Security Threats

VoIP is gaining massive traction in business organizations and with good reasons. Enterprises are able to provide mobility to employees allowing them to work from home or project sites, integrate the phone system with other business tools such as Salesforce CRM and implement unified communication projects to ensure better collaboration between internal and external customers. [...]

VoIP – Are you Prepared for System Failure?

VoIP has replaced analog phone networks for many organizations and has become a critical part of the business infrastructure. For most enterprises, the reliability of the communications infrastructure is paramount and any interruptions in phone service can lead to missed opportunities or lost revenue/contracts. Since people are used to the phone service working at all [...]

VoIP – The Dangers of Diversification

Companies looking to implement VoIP have a choice – they can purchase VoIP service and other features separately from third-party vendors (to get best of breed applications for each function) or get a comprehensive suite from one provider. Both approaches have their advantages and drawbacks for clients as well as the vendors themselves. Disadvantages of [...]

Keep your VoIP Network from Going Down

Companies considering VoIP as an alternative to their existing phone system will have concerns with quality and reliability. Bad audio quality and poor reliability can combine to create a horrendous VoIP experience – enough to make an organization go back to their phone carriers even if it is more expensive. When deciding on VoIP, quality [...]

VoIP and UC Customization

Even as some organizations are implementing VoIP systems in their offices, others are already looking towards the next step in technology – unified communications. When it comes to unified communication systems, there is no one “perfect” solution that can be applicable to every company in any industry. Some enterprises will prefer to implement end-to-end UC [...]

Cloud and VoIP Synergies – One Feeds off the Other

Enterprises in most industries are in a state of transition as they upgrade existing technology across various business functions. Business class phone systems are giving way to sophisticated VoIP networks even as on premise software and data centers are moving into the cloud. Many businesses see these two processes as completely separate even though hosted [...]